Privacy Policy
TUGGERAH VETERINARY CLINIC
INTRODUCTION
Tuggerah Veterinary Clinic is committed to providing quality veterinary services to you and this policy outlines our ongoing obligations to you in respect of how we manage your personal information. We take your privacy and security very seriously. We respect your rights to privacy under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act) and comply with all of the Act’s requirements in respect of the collection, management and disclosure of your personal information. A copy of the Australian Privacy Principles can be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.
WHAT IS PERSONAL INFORMATION?
Personal information means information or an opinion that identifies an individual. We collect your personal information for the primary purpose of providing our services to you, providing information to our clients and marketing. Examples of personal information include names, addresses, email addresses, and phone numbers. We only collect personal information if it is necessary for one of our functions or activities. When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. You may unsubscribe from our mailing/marketing lists at any time by opting out or contacting us in writing.
The type of personal information we collect depends on the reason for collection. Generally, the types of information we collect relate to:
- information about your pet or animal ownership details; insurance details (if applicable) for the treatment of your pet or animal;
- details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to delivery those products and services and to respond to your enquiries;
- marketing preferences, including the type of marketing materials you wish to receive and the method of delivery;
- responses to customer satisfaction, service development, quality control and research surveys;
- any additional information relating to you that your provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise;
- we may also be required to collect your personal information under State and Territory veterinary surgeons’ legislation.
WEBSITE ANALYTICS
To improve your experience on our website, our website uses Google Analytics, a service which transmits website traffic data to Google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
HOW WE COLLECT AND HOLD PERSONAL INFORMATION
Where it is reasonable and practicable to do so, we collect personal information directly from you when you correspond or register your details with us, when you present your pet or animal for treatment at our clinic or provide feedback to us. Depending on the nature of the interaction with you, we may collect personal information from third parties – for example, your pet insurance provider or a specialist veterinary surgeon who is also involved in the care of an animal, or organisations with whom we have an affiliation. This information is generally collected for administration and management purposes. We hold personal information in hard copy or electronic form. Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
WHY WE COLLECT, HOLD AND USE HOLD PERSONAL INFORMATION
We may use personal information for the primary purpose for which is it collected (e.g. the provision of our veterinary services) or for purposes related to the primary purpose where it would be reasonably expected that we would use the information in such a way, or in other limited circumstances as set out in the Privacy Act 1988.
We collect, hold and use your personal information to:
- to provide safe and effective veterinary care to your pet or animal;
- to provide products or services to you and to send communications requested by you;
- to answer enquiries and provide information or advice about existing and new products or services;
- to communicate with you about upcoming appointments, health checks, vaccination schedules and other related veterinary care matters;
- to manage, monitor, plan and evaluate our services;
- for safety and quality assurance and improvement activities;
- for testing and maintenance of information technology systems;
- for product and service development, quality control and research to improve the way Tuggerah Veterinary Clinic provides products and services;
- to seek your feedback in relation to customer satisfaction and our relationship with you;
- for marketing (including direct marketing), planning, product or service development, quality control and research purposes;
- to maintain and update our records;
- to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority;
- to answer your questions, provide you with information or advice or consider an respond to requests or complaints made by you.
MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION
It is important that your personal information is kept up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up-to-date. If you find that the information we have is not up-to-date or is inaccurate, please advise us as soon as possible so we can update your records and ensure we can continue to provide quality services to you.
POLICY UPDATES
This policy may change from time to time so please review it regularly.
PRIVACY POLICY COMPLAINTS AND ENQUIRIES
If you have any questions or concerns about our Privacy Policy or how your personal information is being handled by Tuggerah Veterinary Clinic, you may contact us at any time.
Phone: (02) 4353 9414
Email: info@tuggerahvet.com.au
In Writing: Tuggerah Veterinary Clinic, 1/13 Anzac Road, Tuggerah, NSW, 2259
